Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

What information do we collect?

We reserve the right to collect relevant technical information from you when you visit our website, register a username on our site or fill out any type of form for the purpose of marketing and improving our website usability; including but not limited to; your ip address; your current/default web browser; web browser plugins; your operating system; software running on your system; your hardware configuration; your current/default screen resolution; your web browsing history and/or any other technical information deemed necessary by Dempster Plumbing.

When ordering or registering on our site, as appropriate, you may be asked to enter your: full name, e-mail address, mailing address, phone number, or other appropriate information when required.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.dempsterplumbing.com/terms-of-service.html

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 11/04/2011

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.dempsterplumbing.com
1639 Pomona Ave
San Jose, California 95110
United States of America
webmaster@dempsterplumbing.com
(408)597-5877

0friends

1reviews

Dallas C.

San Jose, CA

8/9/2011

I had Dempster Plumbing do a full home copper re-pipe from the curb and install a tankless water heater. I can't say enough good things about Bill and his crew. Bill and his crew were very professional, promptly arriving each morning and kept me updated on the progress of the job. I had complete running water in the evening and it was as if they weren't there because of how they kept everything so clean. It was great discussing the project with Bill because he was enthusiastic and very knowledgeable about everything, you can definitely tell that he loves what he does. I would highly recommend Dempter Plumbing to anyone that I know and I plan to ask him to come back in the next few years to replace our sewer system. Thank you, Dempster Plumbing.

5friends

5reviews

Kim A.

Portola Valley, CA

5/7/2009

I called Bill for a leak. He said all the pipes were ready to go and we needed a re-pipe (the house had old galvanized pipes). Before I hired him, I got estimates from other plumbers. They confirmed his assessment, but he was much more thorough than the others. Then I called many of his references (I found Bill through Yelp). All of his references gave glowing reviews. Several were property managers, so they've worked with him on multiple jobs throughout the years. When you find a good contractor, hang on tight'; they're difficult to come by. Bill and his team are these rare gems. They take pride in their work, their prices are excellent, and the whole process of working with them has been a pleasure. I can't recommend Dempster Plumbing highly enough. I'll definitely have Bill do any plumbing and bathroom remodel work in our next house. Work performed: full re-pipe, retile of two bathrooms: floor and shower & tub/shower. Oh, and they fixed our front door and tightened a loose faucet while they were here--free of charge.

1friends

2reviews

Carol C.

6/20/2011

I found Dempster Plumbing here at Yelp and due to the many good reviews here and elsewhere we decided to call them. We had a need to lower our gas line behind the stove. They were real professionals and patiently handled our concerns. Bill was able to explain the job to our satisfaction and stood by his work. In the end, we got quality service, great value and a great job done. Thank you!

Nicky S.

Los Gatos, CA

5/30/2008

Contacted Bill based on previous YELP reviews and he gave me a quote over the phone. He showed up on time the next morning and after reviewing the job reduced his quote since it was easier than he had expected. Bill was very efficient and professional and completed the job on the first appointment. I would definately use him again.

2friends

51reviews

Geof P.

4/11/2007

High quality plumbing work, with no messing around. Simply put, Bill is an expert, at the top of his game, and just plain gets on it. We're particulalry happy with the copper repipe on our old bungalow. Another contractor had to be removed from the job after getting only halfway after 6 days. Bill replaced the botched work and finished the remainder in a day and a half! LIC#881509

3friends

Chuck R.

9/19/2009

I originally called Bill when the feed line to my hot water heater popped off in the middle of the night. He came the next day and quickly replaced both the input and output lines for a fair price. He also thought to check why the original line came undone and sure enough found that the water pressure in the house was way too high (around 100psi). He tried to adjust the existing pressure regulator, but it was shot. He then came back and installed a new regulator - all done quickly, correctly, and for a good price. When it was time to replace the main water line from the street to the house, the first person I called was Bill. Again, hey gave a good price to install 110 feet of 1" main line to the house - on a hill where it all has to be hand dug. He saw that it was going to be complicated to replace the part of the old system that feed through to the interior of the house so he came up with a way that we could route the new line under a deck and into the crawlspace where it connected to the interior line. Saved me a lot of hassle and money on that. His crew did this fairly large job in less than two days - they were quick, remembered all the details of where I wanted the hose bibs and stub outs for the landscaper, and even dropped in an extra PVC conduit for me so it would be easier to run irrigation wires to the irrigation stub-outs. Another great part - he's been pretty booked so said he could get to me in about 10 days, which was fine. Called me two days later to say he found some time and could start that morning. Bottom line - quality work, good crew, good price, trustworthy, reliable service.

14reviews

Sherwin V.

10/28/2009

Looked up plumber in San Jose and saw the great reviews for Dempster plumbing. Needed to replace a trap primer in a high rise condo unit (8th floor) and I was able to communicate with them via e-mail regarding the requirement and the following day got a call and had a new trap primer re-installed in less than an hour. Pricing was honest and hard earned.

Gail D.

Earlton, NY

5/13/2011

We used Dempster Plumbing several times before moving to NY. They were always fast and efficient and did not overcharge. I wish they were here in NY.

3reviews

Patty N.

1/26/2011

We discovered a water pipe leak at our house about a week before Christmas and was in need of immediate help to fix the slab leak. Due to the small size of the leak and the fact that we are on a concrete slab, the locator was unable to locate the leak and provided us a few options, the best of which was to do a full repipe through the attic (of course it was also the most expensive... ouch!!). We got a few quotes from different plumbers and decided to go with Dempster Plumbing after evaluating the price, work included, and when they could get the job done. Bill and his crew came and were able to finish the job in four days, just in time for Christmas! Bill had to work on another job, so he wasn't personally there to do the work (he did come and inspect to make sure things were done right during and at the end of the job), but Eddie and the other guys did a good job with the repiping and installing new shower heads, valves, etc. Dempster Plumbing even offered to put in new bath/kitchen faucets and sinks for us for free if we got them the parts in time, so we ended up also replacing our bath/kitchen facets and the kitchen sink (love our new kitchen sink!). Once all the repiping was done, the drywall guy, Vincente, came on the third day afternoon and started patching things up. He came back the next day with his son to finish the texturing of the drywalls and stayed til like 10pm to finish everything. Now everything is back to normal! Fast forward one month, we noticed problems with our sewer line (talk about bad luck!) and called Dempster Plumbing again. Bill and his son came out and tried to help unclog our sewer line outside the house just today, but it was not a simple job as originally thought. It turned out that we have a broken pipe on the city side, so we are working to get the city to fix it. :( Bill and his crew and the office lady Valerie have been very nice and helpful throughout all these problems we had at the house. I highly recommend Dempster Plumbing if you ever have any plumbing needs!

yan f.

Cupertino, CA

12/19/2010

This is the company you can trust! Bill and his screw did a great job on copper repiping work of my house. The project was finished in 3 days in a very professional way. I am a satisfied customer. If there is a 6 star rating, I will give them 6 star.

Sameer M.

11/30/2007

I called Dempster plumbing for copper re-piping my home. The job was not very easy considering it required working under the narrow crawl space flooded with water. Bill and his crew were very professional and they completed the job in 2.5 days. The quality of the work done is excellent. The crew seemed very experienced and very hard working. The price asked for the job was very reasonable. I am highly satisfied and I strongly recommend Dempster.

Jo E.

6/14/2011

Fine job for a fair price and fast service. One bathroom house. Replaced everything but the sheet rock. Would recommend them and use them again.

K B.

8/10/2011

Good work and great customer service!

7reviews

Victor K.

5/19/2008

Bill is an insured and LICENSED plumber. He arrived on time. The problems were identified. His work was thorough. He provided options and his opinion to the best solution. He conducted his work professionally and is personable. I will use and recommend Bill to everyone that needs a plumber. Simply, read his reviews. They are all exceptional. In addition, his pricing is extremely fair and reasonable. What more would anyone want? With Bill the work is exceptional and at reasonable price. Your search for a plumber is over with Bill.

34friends

Shannon A.

Had a bad sewage problem and contacted Dempster they came out gave me a quote and were the most reasonable offer i recieved.Completed the work in a timely manner and ive been able to breathe again literally in my house.I would and have recomended them to people I know. Definately worth getting a quote and using there services.

Privacy Policy

Note: Many of the reviews below are "filtered" and have not been "factored" into Dempster Plumbing's overall star rating on Yelp.